I so appreciate it .. a very positive and reassuring experience. We also ensure all reviews are published without moderation. Holly was a new member of the sales team & in our opinion a great credit to the company. It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. Stratstone BMW. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. They kept it overnight so they could listen to it cold start and fixed the problem that day. 08:54:04 Attack ad 'not racist', Starmer says Politics latest updates: Union leader Pat Cullen says nurses are pushed Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Check out what 398 people have written so far, and share your own experience. Wouldnt it be good to know your servicing costs are comprehensively covered? Companies can ask for reviews via automatic invitations. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. I will never use Stratstone Mini again. With a huge scope for customisation and personalisation, the MINI Hatchback is ideal for those who want their car to be a perfect extension of themselves. Lady very helpful on the phone. For context, Elland Road, home of Leeds United, is located within walking distance. Purchase a new MINI Electric and enjoy a complimentary Pod Point home charger or 750 towards your deposit. Total incompetence. It goes against our guidelines to offer incentives for reviews. His favourite MINI is the . Check out what 115 people have written so far, and share your own experience. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Stratstone Tyneside BMW/Mini Apr 2023 - Present 1 month. I rang yesterday afternoon at 17:50. Do you agree with Stratstone - MINI Leeds's 4-star rating? The branch is always available for any assistance that you may need. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Our news section provides the most recent automotive stories from the motoring world, Stratstone and the brand we proudly represent. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. After all, who does not love a MINI? The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. All rights reserved. Hi Anna,Thank you very much for 5* review! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Lady very helpful on the phone. No one could find the fault except these guys. Do not go to stratstone hull bmw!! But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Once you have purchased you car, for some reason you are passed onto a handover person . Stratstone MINI - Posts | Facebook Took my Mini for its yearly service. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Bought a replacement key for almost 200. Customer Services, Simply excellent throughout. No one could find the fault except these guys. Won't bore everyone with the finer. Was impressed from initial contact and would highly recommend to family and friends. Hi,Thank you so much for taking the time to review your experience with us. Best wishes,Customer Services. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Best wishes, Customer Services. We use dedicated people and clever technology to safeguard our platform. Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of What is MINI Connected and How Do I Use It? Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Apparently car needed almost 3000 of work. The salesman was a very pleasant & helpful young man. The man Was extremely rude and abrupt telling me -were not a back street dealer ,Im too busy to help you now so youll have to sit there for 10 mins and well be charging you All I asked was to sort my locking nut - didnt expect this customer service and rudeness. I will never use Stratstone Mini again. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Discover the new BYD ATTO 3 as we explore its features, design and practicality. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday. Very knowledable reception staff took very good care of me. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Took my Mini for its yearly service. Voice your opinion today and hear what 115 customers have already said. Best wishes,Customer Services. We also ensure all reviews are published without moderation. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! his customer service was excellent. Do you agree with Stratstone - MINI Leeds's TrustScore? Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . details. Definitely worth the journey from Cambridge to Hull to collect. Stratstone MINI - Trang ch We also ensure all reviews are published without moderation. Would I recommend Stratstone, absolutely! Stratstone Derby - appalling service. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. Voice your opinion today and hear what 115 customers have already said. Claim your profile to access Trustpilots free business tools and connect with customers. Well done . We hope you enjoyed some of the tasty treats, we certainly did. 3 emails later, two calls and no report. Anyone can write a Trustpilot review. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Big thanks Jamie and co, you are doing things right. I was regularly kept up-to-date with the progress of my service. Occasionally we will send out newsletters promoting our offers and discounts. The entire team at Leeds seem an exceptionally welcoming team. Holly was a new member of the sales team & in our opinion a great credit to the company. Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. Jamie at service reception desk very helpful too. I bought a car from Derby dealership. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK All rights reserved. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Although the team were very busy Paul managed to successfully juggle ourselves and other customers by listening to our needs and arranging a test drive of a car meeting those whilst he dealt with other customers. Would 100% recommend this dealership. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . | Stratstone is the UK's number one premium automotive retailer, selling and . Thanks again!Customer Services. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Very knowledable reception staff took very good care of me. I wouldnt take my beloved mini anywhere else to have works done. I challenged this and have since just been ignored. New cars have been difficult to obtain and delays have happened. I was regularly kept up-to-date with the progress of my service. Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. Exhaust was making a very strange noise. Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. We hope to be of service to you again! | Read 21-40 Reviews out of 110. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Nothing was too much trouble for him & that made the transaction a pleasant experience. Michael went above and beyond to make sure I was happy. Took just one week from first visit to home delivery. stratstone mini leeds meet the team Get directions on the Auto Trader site. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Read 1 more review about Stratstone - MINI Leeds, Stratstone, Loxley House, Little Oak Drive, Annesley. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Very professional, friendly and very informative. Stratstone MINI - Stratstone MINI Leeds are very pleased | Facebook A refreshing experience in car buying! Stratstone MINI - | Facebook No sales BS like usual dealers just honest upfront deal. Customer Services. Stratstone MINI - Home - Facebook Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Nothing was too much trouble for him & that made the transaction a pleasant experience. Friendly and helpful staff that go over and above for their customers. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Thank you to the whole team there for their patience and help, especially to Nathan B! We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Very happy with the overall experience. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Its probably my ultimate car and will no doubt see me out. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. I was regularly kept up-to-date with the progress of my service. Top service. They think we customers ate stupid!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I can now add the Stratstone reputation executive team. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. No pushy sales, but a genuine friendly human being. My loan car was amazing and so was the service and repair. Find out how we combat fake reviews. I would highly recommend this dealership if you are looking to buy a Mini. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Have a great week!Customer Services. Sam Mellor posted on LinkedIn Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. Everyone's a winner. Kindest regards.Customer Services. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services.
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stratstone mini leeds meet the team