Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. That is an ongoing process, overseen by Head of Zero Emission Implementation Vic Duddy. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Such stops are shown on our published timetables. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Should be booked as Children. Official account for National Express West Midlands buses. Have you received the letter they send you? (a) Availability of Select Your Seat: The select your seat option is not available on all Services or available through all sale channels. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. To see a list of accessible coach routes please clickhere. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. Nothing in these Conditions shall affect your statutory rights. If you want to pay by contactless, ask the driver for the 1 ticket and place your contactless card/device on the reader when instructed by the driver. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. As always you can unsubscribe at any time. Wanted Appeals; West Midlands Police Museum; Local policing Local policing. Travel shops based at bus stations across the Black Country and used by . Please remember that appeals must be raisedwithin 21 daysbeginning the day after thenotice was issued. We are adding in buses and drivers to improve reliability, especially at school times. England, Wales and Northern Ireland celebrated the hottest day of the year so far on Saturday, with temperatures expected to rise further over the bank holiday weekend. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. 35.1K Followers. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. We are not a party to any such contractual relationship. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. There will be changes to the bus route for services across Birmingham, Soliuhull and the Black Country from Sunday, December 5, Get the latest Black Country news straight to your inbox. You are responsible for complying with all laws of any countries from, to or through which you are travelling. X4(National Express West Midlands) The first stop of the X4 bus route is Churchill Rd and the last stop is Tesco Express. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. (d) Proof of age: Evidence of the age of a child or young person who is due to travel or is travelling may . We may at our discretion replace your Ticket in such circumstances; provided that we can confirm that it is still valid and subject to Condition 6.3. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. Join the 2023 TSR All Day Revision Thread! We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. Q5:Write a short story about a lonely and isolated place, any tips for improvement? We're here to help you 8am-10pm everyday. If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. National Express is the largest operator of scheduled coach services in the UK, operating high frequency services across the country using our fleet of iconic white coaches. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. We may also refuse you travel. content you might be interested in. Commuters have been warned of changes to the National Express West Midlands bus timetables across Birmingham, Solihull and the Black Country from this weekend. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. National Express West Midlands carries over one million passengers every day, making it one of the largest bus operators in the UK. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. Conditions of carriage | NX Bus West Midlands Conditions of carriage Home Help & information Conditions of carriage Conditions of carriage View and download a copy of our Conditions of carriage here. We carry a limited number onboard most coaches. We welcome highly trained assistance dogs and assistance animals on our coaches. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. Something went wrong, please try again later. Looking for online college/courses to help me prepare. (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. Local Bus Services | NX Bus West Midlands Single ticket offer extended! (i) You may store luggage in the hold of the coach, free of charge, 1 large suitcase or rucksack each measuring no more than 75cm x50cm x32cm and weighing no more than 20 kg. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. Likes. If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. If your train is delayed, you might be able to get a refund. If you bought your ticket through a corporate travel scheme, there are different rules. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. (lines open 8am - 8pm 7 days a week). One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only.
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