E-mail: customersupport@jaggaer.com. NSW Government NSW Government has a repository for NSW Government publications. NSW Government For more information regarding alterations, go to theAlterations to a Home Policy. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. . - Update contact details including emergency . Information on becoming a DCJ Housing tenant and how to maintain your tenancy. Contact Centre about repairs and. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. A smartphone app that helps young people who have been in care on their journey to independence. Resident satisfaction survey period July-Nov 2021. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. This inquiry was self-referred on 22 October 2020. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. However, your complaint about a decision might include a matter that we can assist you with. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. Housing Offices (DCJ Housing) Back to top. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. Find funding programs to help deliver social and affordable housing across NSW. Resources for affordable housing, community housing and specialist homelessness service providers. World Square NSW . 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These translations should be used as a guide only. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. You can phone or visit any of our local DCJ offices. Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. Communities and Justice, NSW Department of; Local Offices. If you are outside of Australia, please click here for overseas phone numbers. We will let the community know when a re-opening date is confirmed. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. Please enable scripts and reload this page. Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. Your rating will help us improve the website. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. For all maintenance requests Please call 1800 422 322 and press 1. See Advocacy and Legal Services below. You can call us to discuss your particular case. Show me on a map . If FACS or the AHO has not complied with its obligations to carry out maintenance, NCAT can order it to do so. This new system will be more efficient and responsive. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Link2home Veterans and Ex-Service - 1800 326 989. You do not need to do anything differently. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. housing pathways; delivers private rental products; . We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. For any major alterations, tenants must first get written permission from DCJ. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. completing an online feedback form at www.housing.nsw.gov.au. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. It contains annual reports, strategic plans, guides, policy documents, and open access. make payments to accounts. The current repair status and physical condition of the public housing stock; The costs of maintenance of the current public housing stock, variations in expenditure trends over the previous five years and projected expenditure for the next five years; Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision. Tenants are able to make alterations to their home. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. Requests can also be lodged through the NSW Government'seRepair portal. You can accessour apology to the Stolen Generations. To make calling. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued This investment in capital maintenance will extend the life of around 455 homes and support around 900 construction services jobs. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. Residents can call us on 1800 422 322. Aboriginal people can apply for housing and access work and study opportunities. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties, Raw sewerage overflowing inside your home, A major water leak that cannot be isolated. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. fire safety upgrades to keep our tenants safe. ), Stage 5 Get your Construction Certificate and organise construction, Stage 6 Get your Occupation Certificate and celebrate, Cleanaway Western Sydney Energy and Resource Recovery Centre, Condong Cogeneration Plant - Recovered Timber Fuel, Shell Cove Boat Harbour Precinct Concept Plan Modification, Martin Place North Over Station Development, Martin Place South Over Station Development, Pitt Street North Over Station Development, Pitt Street North Over Station Development - Stage 1 Concept, Pitt Street North Over Station Development Stage 2 Detailed design, Pitt Street South Over Station Development, Pitt Street South Over Station Development - Stage 1 Concept, Pitt Street South Over Station Development Stage 2 Detailed design, Waterloo Metro Quarter Over Station Development, Official Caution issued to Aus-10 Rhyolite Pty Ltd, Official Cautions issued to National Parks and Wildlife Service, Penalty Notice issued to Cadia Holdings Pty Ltd, Official Caution issued to AWJ Civil Pty Ltd, Official Caution issued to AW Edwards Pty Limited, Penalty Notice issued to Green Light Contractors Pty Ltd, Penalty Notice issued to Goldwind Australia Pty Ltd, Fire Safety Order issued to 2-4 Walker Street Rhodes and 2 Mary Street Rhodes, Fire Safety Order issued to 436 Victoria Avenue, Chatswood - Levels 3 & 4 Transport Interchange, Penalty Notice issued to Kaymet Corporation Pty Ltd (MP09_0068) City of Sydney LGA, Official Caution issued to Tarrawonga Coal Pty Ltd (MP11_0047) Narrabri Shire LGA, Penalty Notice issued to Bloomfield Collieries Pty Ltd (MP05_0136) Cessnock City LGA, Official Caution issued to ProTen Pty Ltd (SSD-6882) Narrandera Shire LGA, Official Caution issued to Veolia Environmental Services (Australia) Pty Ltd (MP10_0012) Goulburn Mulwaree LGA, Official Caution issued to Veolia Environmental Services (Australia) Pty Ltd (MP10_0012) Goulburn Mulwaree LGA (ENM), Penalty Notice issued to Perilya Broken Hill Limited (SSD 7538) Broken Hill City LGA, Official Caution issued to Hansen Yuncken Pty Ltd, Penalty Notice issued to Macka's Sand Pty Ltd, Development Control Order issued to ATB Morton, Fire Safety Order issued to 11 Olympic Boulevard Sydney Olympic Park, Fire Safety Order issued to 22-24 Honeysuckle Drive, Fire Safety Order issued to 22-24 Honeysuckle Drive Newcastle - Sandran Pty Ltd, Official Caution issued to Metromix Pty Ltd, Official Caution issued to Richard Crooks Construction, Official Caution issued to Williamtown Sand Syndicate Pty Ltd, Penalty Notice issued to Infrabuild NSW Pty Ltd, Official Caution issued to Wollongong Coal Limited, Penalty Notice issued to Coastal Sand and Quarry Products Pty Ltd, Fire Safety Order issued to 2 Olympic Boulevard Sydney Olympic Park, Official Caution issued to Hunter Valley Energy Coal Pty Ltd, Fire Safety Order issued to 19 and 19A Honeysuckle Drive, Fire Safety Order issued to 7 Lardelli Drive, Official Caution issued to ATB Morton Pty Ltd, Official Caution issued to Richard Crookes Constructions Pty Limited, Penalty Notice issued to ATB Morton Pty Ltd, Fire Safety Order issued to Ferntree Place and Seven Street, Epping, Fire Safety Order issued to Sydney Adventist School, Penalty Notice issued to Centennial Mandalong Pty Limited, Penalty Notice issued to ResourceCo Material Solutions Pty Ltd, Fire Safety Order issued to the Charles Perkins Centre at the University of Sydney, Official Caution issued to Visy Pulp and Paper Pty Ltd, Official Caution issued to Next Contracting Pty Ltd, Fire Safety Order issued to 53 Tumbalong Boulevard, Haymarket, Fire Safety Order issued to Lowy Packer Building, Fire Safety Order issued to Building C25 - Lowy Cancer Research Centre, Fire Safety Order issued to Building C27 - Wallace Wurth, Fire Safety Order issued to Wollongong Private Hospital, Fire Safety Order issued to 119-143 Missenden Road, Fire Safety Order issued to 26 Honeysuckle Drive, Fire Safety Order issued to 1 Darling Island Road, Pyrmont NSW 2009, Fire Safety Order issued to Building A31 - Sydney Nanoscience Hub, Fire Safety Order issued to the Australian Museum, Official Caution issued to Richard Crookes Construction Pty Ltd, Fire Safety Order issued to the owners of Building F10 - New Law Building at the University of Sydney, Camperdown, NSW, 2006 (MP05_0085, Sydney LGA), Official Caution issued to Coastal Sand Quarry Products Pty Ltd (MP07_0145, Port Stephens LGA), Official Caution issued to Dongwha Australia Pty Ltd (MP07_0161, Snowy Monaro LGA), Fire Safety Order issued to the owners of Qudos Bank Arena, Fire Safety Order issued to the owners of Strata Plan 90189, Fire Safety Order issued to the owners of Strata Plan 91684, Fire Safety Order issued to University of New South the owners of Building J17, Official Caution issued to ATB Morton NSW Pty Ltd, Official Caution issued to Roberts Co NSW Pty Ltd, Official Caution issued to Warkworth Mining Limited, Penalty Notice issued to Mt Thorley Pty Ltd, Penalty Notice issued to Richard Crookes Constructions Pty Ltd, Penalty Notice issued to Roberts Co (NSW) Pty Ltd (SSD-9343, City of Ryde LGA), Fire Safety Order issued to NeuRA Randwick, Fire Safety Order issued to the University of Technology Sydney, Official Caution issued to South Coast Mariculture Pty Ltd, Fire Safety Order issued to Strata Plan 73910 at 3 Darling Island Road, Fire Safety Order issued to Strata Plan 76902 at 1 5 Towns Place, Fire Safety Order issued to the Ultima Harbourside, Penalty Notice issued to Hera Resources Pty Limited, Development Control Order issued to Capra Development Pty Ltd, Development Control Order issued to the Logos Properties Holdings Pty Ltd, Fire Safety Order issued to 3 Lime Street Sydney NSW 2000, Fire Safety Order issued to the University of Sydney, Fire Safety Orders issued to the Bellflower Magnolia and Jacaranda buildings, Official Caution issued to Consolidated Power Projects Pty Ltd, Penalty Notice issued to Holcim Australia Pty Ltd, Official Caution issued to Ballyhooly Civil Pty Ltd, Official Caution issued to Richard Crookes Constructions Pty Ltd, Penalty Notices issued to Richard Crookes Constructions Pty Ltd, Penalty Notice issued to Australand Corporation Pty Limited, Development Control Order issued to Hanson Construction Materials Pty Ltd, Fire Safety Order issued to the Owners of Strata Plan 86157, Official Cautions issued to John Holland and CPB Contractors Pty Ltd, Penalty Notice issued to Big Island Mining Pty Ltd, Penalty Notice issued to CPB Contractors Pty Ltd, Official Caution issued to Fulton Hogan Construction Pty Ltd, Official Caution issued to Schools Infrastructure NSW, Penalty Notice issued to Hanson Yuncken Pty Ltd, Official Caution issued to Hanson Yuncken Pty Ltd, Official Caution issued to MT Projects Pty Ltd, Penalty Notice issued to United Collieries Pty Ltd, Penalty Notice issued to Hanson Construction Materials Pty Ltd, Penalty Notice issued to HV Operations Pty Ltd, Fire Safety Order issued to Building E10 Materials Science Engineering Building at UNSW, Fire Safety Order issued to Building H6 Tyree at UNSW, Fire Safety Order issued to Chatswood Chase Shopping Centre at 345 Victoria Avenue, Penalty Notice issued to Logos Property Holdings Pty Ltd, Fire Safety Order issued to 8 Parkview Drive Sydney Olympic Park, Official Caution issued to Broken Hill Operations Pty Ltd, Official Caution issued to Perilya Broken Hill Limited, Official Caution issued to Sibelco Australia Limited, Official Caution issued to Sibelco Australia Ltd, Penalty Notices and Official Caution issued to Sibelco Australia Limited, Development Control Order issued to the owner of Melaleuca 1 Ski Lodge Thredbo, Fire Safety Order issued to F10A Sydney University New Law Building Annex, Fire Safety Order issued to H71 Sydney University Abercrombie Student Housing Accommodation, Fire Safety Order issued to The Star Casino at 20 80 Pyrmont Street Pyrmont, Official Caution issued to Bengalla Mining Company Pty Limited, Official Caution issued to Sell and Parker Pty Ltd, Penalty Notice issued to Richard Crookes Construction Pty Ltd, Prosecution of Wollongong Recycling NSW Pty Ltd, Official Caution issued to Enviroking Investments Pty Ltd, Official Caution issued to Hunter Quarries Pty Ltd, Official Caution issued to Kane Constructions Pty Ltd, Penalty Notice issued to Sovechles Nominees Pty Ltd, Fire Safety Order issued to 444 Harris Street Ultimo, Fire Safety Order issued to 48 Pirrama Road Pyrmont, Fire Safety Order issued to 6 Central Park Avenue Chippendale, Penalty Notice and Development Control Order issued to Wollongong Coal Limited, Official Caution issued to Bloompark Consulting Pty Ltd, Penalty Notice issued to Collector Wind Farm Pty Ltd, Official Caution issued to ATB Morton NSW Pty Limited, Penalty Notice issued to ATB Morton NSW Pty Limited, Official Caution issued to Hanson Construction Materials Pty Ltd, Official Caution issued to Holcim Australia Goulburn Mulwaree, Official Caution issued to Holcim Australia Mid Coast, Fire Safety Order issued to 1 Gauthorpe Street Rhodes, Fire Safety Order issued to Royal Rehabilitation Centre Sydney Ryde, Fire Safety Order issued to Strata Plan 80159 at Tweed Ultima, Fire Safety Order issued to Strata Plan 79995 at Tweed Ultima, Penalty Notices issued to Heron Resources Limited, Penalty Notice issued to Bald Hill Quarry, Official Caution issued to 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department of housing nsw maintenance