So i now face paying a total of 1050 for this oversight. finish form. Where is the harm, loss and damage? The cost of a van is 3.00, so the system should ask for the correct amount. Fail to do pay for a second time and the fine will rocket once more. Hi John did you ever get a PCN ? When and if I decide to join Dartsave, will they charge me 1.67 per journey or 2.50 ? Will also be taking a screen shot of this page to give an idea when I paid and when. Leaving this until you get to the airport could result in it getting forgotten as you battle your way through a busy terminal and queue-clogged check-in procedure.Pay in advance here. Enter postcode of the tunnel or your destination where you can pay. Thank you for your thoughts. to pay the Charge, thinking to pay at some toolbooth, I used crossing forward and back on 21st of September but was able to pay only the next day morning. On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! Someone is laughing. But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. Thanks very much. This is not due to more motorists attempting to avoid payment, but an abject failure of the system to ensure occasional users and foreign visitors know how to pay. I have just returned home to find a fine for when I crossed on 17/04/2015 Disabled badge holders are exempt from the Dartford Crossing charge. If so, you should be fine for both trips. I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. They may refund you. If you want to view a receipt, head to the History tab in-app and tap on any payment in the list to view more details. All fields are required unless stated otherwise. Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. If you would like This is a return to the days of King John. There were a number of road work signs and some divertions but no blue signs. In short, I would relax and enjoy the fruits of your shopping trip. ..DC- You have to wait for the penalty notice to see if you are offered the 2.50. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. Received a response within minutes saying they would reconcile the late payment towards the crossing and cancel the PCN. The Xmas opening times will be published above. I also dont use it enough to make another bloody account that Ill forget the details to because I dont use it enough. You would think so but I expect the millions in fines looks good on the balance sheet. It is set up for you to fail. And the only offer theyve given us is to pay 35 if we pay within 14 days. (7) I just forgot. Although it says I can pay the following day until 12am. Hello You can pay for the Dartford Crossing at certain shops. Information on how to do this will be included in the original rejection. However, this is best for those who use the crossing on a regular basis, because users have to pay 10.00 to join. I used the crossing once, got a penalty notice, paid by computer, got a receipt. a) There has to be a problem somewhere with a system that is issuing Charge certificates/invoices) whatever you like to call them) when payment has been made. It might be worth the 2.50 gamble on paying or phone them and explain the situation. We are running at optimum capacity. They said the cant help otherwise. ! and that having been used to pay as you go for years just using the tunnel a few times a year, remembering to pay after the event is something that is easy to forget. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. In answer to the few brain dead zombies as to why we dont pay our crossing fees in advance, I have encountered all of these problems :- Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. I think they have 56 days to make a decision. In the PCN, it simply asks to pay 35 (within 14 days) plus 2.50 Road user charge. Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. Will they nail us for failing again to pay within 24 hours? Received a PCN for a one way journey we made 5 MONTHS AGO! Have you payed the fine or are you waiting too see what they say? first offender for goodness sake the criminals are those extorting money out of people, such as government no less. If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. And will they accept we will not pay the penalty. Don't include sensitive personal or financial information, for example credit card details. Pay now the standard crossing fee and you should be fine. And a digital membership where you can read all the digital magazines is normally 25, and now 12.50 with the code. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. Additionally, the signage is extremely poor and seems almost designed to generate fines. So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. Should I contact them? I dont know why, I only can assume that along the Christmas festivities This is 16 months after I crossed the bridge. What do I do now? Find a quiet corner and scream very loudly we feel for you! I was totally flabbergasted to see my charge. At least with cash you had to pay. If I had of course Id have paid. Shame on you Dartford crossing and management team. Im more angry with myself than anything else :(. lick on the underlined words Making a Representation As per their letter the fine is cancelled. Only today 5 months later do I get a PCN for non payment. Give me the hi viz collectors any day of the week. I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. Can someone tell me if I can appeal? If you lose your PCN, you can contact the Dart Charge customer service team for assistance. Heres a copy of the letter I sent today (I hope it helps if only because it makes you feel youre not alone! Now I shall enjoy wasting my night trying to contact an invisible parasite who was so much easier and slave friendly to locate when paying the charge. Thanks. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. We have paid (so as not to incur further fines) but are disputing it. The 14-day grace period doesnt start until yo uget the PCN. If the system is investigated, they will see we have only ever crossed once, and made one payment. I do not live near the bridge, do not need a credit. #1. Webemail your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK: +44 (0) 300 300 0120 Textphone: 18001 0300 300 we are a small hire company in Lancashire. The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. Read our full guide to Dartford Crossing changes here. Hi, thanks for the advice to contact Dartford charge on twitter. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. Nothing on the letter to dispute this so i called them up. Clearly looking through the comments and elsewhere on the internet, there are problems with the system. Local residents put up with enough and should not be put out further by the crossing. The long and short of this is, however, that the system signage is not fit for purpose. No prices, no method of payment, no official guidance. Required fields are marked *. would they have put the fee on hold because of the major accident? They also damaged the vehicle. Have a question about anything related to London, England? If you are unable to pay the PCN, you can contact the Dart Charge customer service team to discuss payment options. I would try now and wait and see. Will I get charged? The time given for payment is way too short and the fines are out of all proportion. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. I picked up a rental car at Leeds who did not tell me about anything ,when a warning notice came through with a penalty charge notice from dart charge, the rental company sent me on two administration letters that I was charged for at 35 each. Just another trick to try and get your money. I have appealed and await the response. But no, today I received the 2 PCNs. Just googled to find this and the new pay system. 2) Went to the local shop which had a Dart pay zone machine as per the website Not working . they hadnt sent the penalty letter for the return journey or the other journey i made in July. My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. Dont know if it is worth paying for it online? Welcome to England !! I passed over, thinking of that. I called them, explained the situation. Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? Hi Peter, Wot the hell,they also put a bill of 475 on car. Drivers using the Dartford Crossing need to pay the Dart Charge in advance or by midnight the day after crossing. Phone them up and confess your sins, they let you off your first crime. I remembered to pay at 2 minutes past midnight Aaagh! as first timers on this route since it has all changed were able to pay 2 crossing charges now we are home. The C is confusing as it can be associated with conjestion charge. I have never driven through the Dartford crossing as I do not even know where it is!! really poor direction to the general public on what to do. We forgot to pay and a letter was sent, fine. Isnt that 180 degrees to what should be happening, why are people being criminalised for nothing in this system of corporate racketeering. All rights reserved. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. (New annually renewing membership only. Hi There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. I was expecting a lighter treatment, as per the words of a Dart Charge spokesperson, quote: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. They have all our details, and can send out a fine snappy enough. I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. A couple of days later I suddenly remembered, I went straight online and paid the toll charge. But far more should have been done to address the change in the system. If there was a way of auto generating a reminder that would be a great help. So I paid the 5 return charge around 4:30am, so four and a half hours late, and hoped for the best. How to appeal: Challenge the penalty by contacting the issuing authority within 28 days of the notice being served. Arriving at the crossing, youll probably expect to be met by barriers where you can pay a toll and be on your way. Its scandalous. I just got a letter this morning for my journey dated 05/09/2015, but only for one way. The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. I didnt send them any appeal as I was sure to pay the right charge
forgot to pay dart charge