stonewater complaints email address

0000008594 00000 n I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! Now comes the problem. We will not put up with our elderly relation being treated like a nobody. After they evaluated the bathroom, it took 4 days later to get the bid. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. By doing this, our aim is to deliver great customer experience as often as possible. He got mad and came out of the attic and left to go get the right vent cap. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Stonewater Inc accepts the following forms of payment: Check, Financing Available. Stonewater is an extremely diverse company at all levels. They did do this and broke one Perlin and cracked one Rafter in my attic. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. I told him I was not paying for the repairs, and he hung up. So far Im very happy with stonewater. There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. Thank you for your honest review. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Featured review. Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. Founded 1989 With Angi since August 2010. We aim to respond to all email queries within two working days. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. Thank you Tracey. 0000000832 00000 n All rights reserved. Companies can ask for reviews via automatic invitations. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. Great to hear your kind words about Gail. Find out about alterations, improvements and adaptions. Hi Sarah. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. Yes, Stonewater Inc offers free project estimates. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 hbbRc`b``3%E=@ Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. xref You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. No, Stonewater Inc does not offer a senior discount. The house is absolutely beautiful in side and out !! Find out how we combat fake reviews. Im really great full and massive thank you for you both. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. Copyright Stonewater. Stonewater Reviews | Read Customer Service Reviews of www.stonewater 0000005570 00000 n Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Find out how to make a complaint and how we will deal with your complaint. Anyone can write a Trustpilot review. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? To find more licensing information for your state, visit our. Stonewater Construction LLC | Better Business Bureau Profile That housing provider was shocked at the rise and called it '' unneccesary.'' When they did, they pulled my dryer vent pipe loose inside the wall. Here are 8 tips for writing great reviews. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. Thanks for the review and feedback! If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. I ask where he was talking about, and he pointed toward the east side of my house. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. It took years to have a dangerous wall sorted out. What a wonderful review. I'm glad you had a great experience with Jo in starting your tenancy. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. I would highly recommend them. 0000066584 00000 n Unlock this free profile to update company info and see who's viewing your profile. Enter a zip code and get matched to businesses near you. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. I have constant smell of damp in my house. !Thank you soooo much for helping me get on my feet with things I needed for my property. Hello Margaret. Family owned & operated. Been going on for months.Just had her on the phone in tears. 0000014031 00000 n He said he would turn this in. Discover what we expect from our contractors. There was no instructions on how to read meter, even agent was not quite sure. Julija assured an easy and smooth process. HW[o7}_%DD BU$!%sld We wish you well for your new home :). Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. I had two-bathroom vents that vented into one of the wind turbines. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 0000001489 00000 n They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Georgia explained to me everything step by step making sure that everything is put in place. Brilliant service very helpful very well spoken will go the extra mile to help me. My mother calls me in tears, I just dont understand how you think this is acceptable. Replies to negative reviews in < 24 hours. Thanks Sandra! The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. Phone Number: (972) 984-7663 Edit. For more information, visit our website at www.stonewater.org. Family owned & operated. Please contact us using the appropriate link below: They did say they would fix the rafter, but as of today it has not been done. The Customer Complaint Panel - The Stonewater Customer hubb Can anyone help? StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. PDF A guide to making a complaint - stonewater.org Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. I will miss my weekly updated with Tracey you have been truly amazing and supportive. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. Your name * Your email address * Confirm email * I had really good experience. If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). He only tried to seal it and repaint.

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