Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Find information on our most convenient and affordable shipping and mailing services. What are the most common delivery methods? If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. You must supply the required Payment Method and/or other personal information in order to complete your purchase. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. How do I make changes to a delivery I have sent? I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. The live chat will connect you to a customer service representative, who can help answer any questions you may have. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. *Sometimes, shippers restrict change delivery options based on package contents. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. It is also possible that the sender may ask you to send the package back to them. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. So went to check my bank account and I was charge the $42 for the ticket. On the second delivery attempt, the driver will attempt to deliver the package to the exact address. How can I change or correct the delivery address for a FedEx package Ive already shipped? It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. We make no representations or warranties about the quality of your watching experience or your display. How can we possibly contact them with a question? If your claim is valid, the customer service representative will work to arrange for a replacement delivery and/or a refund. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. I also do not understand why they did not send with signature required. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. If the package was sent to an incorrect address, then the sender is responsible. We act on your behalf, as seller, when listing or reselling tickets. Unfortunately your request is denied. 1,669 total complaints in the last 3 years. You can contact UPS directly to see if this is an option for you. If the sender is willing to do so, they can log into the UPS portal to update the address associated with the package. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. 2023 Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Next to the delivery address, click the down arrow . AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. The responsibility for a package being delivered to the wrong address depends if the address is incorrect or not. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. For tickets to events located in Canada, the Service is provided by AXS Group Canada. 2. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. . Changing the address on a UPS package is not something that you can do on your own. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. After talking to AXS through an online chat (I have screen shots of the chat) she informed me it was a policy and there was nothing she could do, stating it's a policy..but this policy is nowhere to be found until AFTER you purchase tickets. Your email address will not be published. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. Click on Selling Info. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Due to the time frame to the tournament, Im requesting a full refund. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_27',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',165,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0_1');.mobile-leaderboard-1-multi-165{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If it isnt, you can contact UPS and let them know the package was addressed to you in error. Change My Address. Footer.languageSelector.ja-jp.region Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Price and availability of any ticket, product or service on the Service are subject to change without notice. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Thank you for contacting AXS. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Latecomers may be seated at the discretion of Client or venue. If the address cannot be corrected, the package will need to be returned. They will ask you to return the package to the sender. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. Violation thereof is grounds for revocation, seizure or cancellation without refund. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Tried changing the name on my AXS account from my ex, to mine. You are urged to review all pages displayed during your completion of a purchase. I live in ******, **., over **** miles away. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. Yes, it is possible to reroute a UPS package. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Upon your payment in full, you shall be entitled to the tickets you have purchased. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. All applicable fees and charges will be disclosed prior to completion of your purchase. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. ups. No refunds are offered for online (virtual) events unless the event is canceled. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. On the first delivery attempt, a shipping label is left at the recipients door. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Thank you for your time and patience. She told me to avoid will-call at all cost bc it is a terribly long line and a nightmare (sorry!). In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. Make sure your friend registers their own wristband. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event.

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