The Centurion Lounge at LAX has been plagued with unfortunate issues since its opening nearly 2 years ago. He writes travel and product reviews, deep dives into loyalty programs, news about the airline industry and more. Compare the cost in points or miles to cash, and see which option is best. This lounge was packed when I was there and I agree the lack of sunlight and odd design made it feel stuffy. Was flying Virgin Upper Class so after trying Amex out I went to the Star Alliance lounge. It wasn't immediately clear if the building repairs were related to the Centurion Lounge itself or to the larger structure in which it's located in the Tom Bradley International Terminal. The new locations join upcoming expansions in San Francisco and Seattle. Like is it so difficult to have supplies and staff until standard hours? Those repairs still aren't done. The Centurion Lounge at Los Angeles International Airport has been closed due to building repairs which began in June of last year. An overhaul and expansion of theLas Vegas (LAS) Centurion Loungewas completed last year, as was a relocation of theNew York City-LaGuardia (LGA) Centurion Lounge. 6 months to replace HVAC that is nonsense. It was uncrowded (unsurprisingly), with servers serving the food to you wearing gloves, but no masks. No - not correct. 1. Was flying Virgin Upper Class so after trying Amex out I went to the Star Alliance lounge. The tables in this area were mostly marked as being reserved (presumably for Centurion cardmembers). The lounge is using the space of the former Etihad Lounge LAX, which has long been closed. There are quite a few interesting passages in there. American Express has consistently met the contractual obligations without any rent I would respectful beg to differ on that. Do they know how many staff and customers were exposed? It features 2 bars, several seating area. However, for me the single most important amenity in an airport lounge is that its a calm and quiet place to hang out. Get the latest points, miles and travel news by signing up for TPGs free daily newsletter. Stay connected with the latest travel, aviation, and credit card news. San Diego traveler here. Furthermore, while Centurion Lounges are way better than your typical domestic airline lounge, TBIT is obviously a bit more competitive when it comes to lounge options. The Centurion Lounge at LAX is one of the issuer's newest lounges, but it's only been open for a couple of months. Such a shame because the reception folks were so proactive and welcoming and the food and drink seemed passable (but not great). Its anyones guess when this location will reopen given the strict coronavirus measures in the region. The TBIT can be accessed via intra-terminal connector from other LAX terminals as well but its quite a hike as the airport is a monster. For an explanation of our Advertising Policy, visit. It's been closed for almost a year, with Amex saying only that they were making building repairs to one of their newest lounges. The Guide to Priority Pass Lounges at LAX - NerdWallet I just looked at the plan on the link and indeed it is the former Etihad Lounge. If youre interested, youll want to try to reserve this as soon as you enter the lounge. Unexpected touches like a locally-inspired menu and soothing spa services meet productive workspaces with high-speed Wi-Fi. It's easier for many in Southern California to fly out of LGB or SNA then transfer in SFO or DEN to use that locations AMEX lounge. With the LAX reopening, Amex has just one Centurion-branded lounge location that remains closed: Hong Kong International Airport (HKG). Its small but very pleasant. Because there were apparently issues with jet fumes in the lounge, which required some major work to be done. If we look at the airline lounges that are just opening now, such as the new SkyClubs and the soon to be opened Admiral Club/Flagship Lounge redesigns, it's a whole different ball game. What To Choose As The World Of Hyatt 40-Night Milestone Award In 2023? No idea why the international terminal at LAX which still has a lot of flights has almost all outlets shut down and exhibits such as apocalyptic feel? It's still effectively closed for me. We had a reader question about the club in November and its really unbelievable that absolutely nothing has happened since: Reader Email: What Is Going On With The American Express Centurion Lounge @ LAX? Interesting how positive you are, Ben. It's not just the lack of natural light, it's the relatively small spaces, some of which have low ceilings.and then there is is the overcrowding issue. The American Express Centurion lounge in LAX is currently closed for repairs. Amex has worked out a short-term lease agreement, to temporarily use vacant space on the sixth floor of Tom Bradley International Terminal (TBIT), intended to offer replacement lounge amenities. Well, this lounge space is now open. I was there yesterday-the first day they were fully open in the former Etihad lounge. . The other tranquility room is described as a moonrise room, and is intended to help you unwind and make you feel like its night. Hoping the card changes on 2/23 help with crowding. Now we found out through the report filed with LAX Airport authorities. Please view our advertising policy page for additional details about our partners. Amex is finally reopening the Centurion Lounge in Los Angeles, This post contains references to products from one or more of our advertisers. Amex proceeded to shutter its entire lounge network days later, which included the recently opened LAX location. American Express card members have only one other lounge option when departing from LAX which is the Delta Skyclub but only when flying Delta, and guests incur an additional charge. A similar story holds true in Las Vegas, New York and Seattle. Below is a picture of the lounge from the main level of the terminal (you can see the lounge on the left), and those escalators are inside the immigration facility. Is the LAX Centurion Lounge open? The growth of Amex's lounge network comes as its rival credit card issuers Chase and Capital One are busy preparing for their airport lounge debuts. I agree that the lounge layout at the AMEX lounge is weird though and all things considered prefer the layout and aesthetics of the OneWorld Business Lounge. And yet people still complain about coupon books. When Centurion lounges began reopening in the fall of 2020, local regulations prevented travelers from taking a seat inside at LAX grab-and-go food and drinks were offered instead. Centurion Lounge LAX TBIT (opened March 9, 2020; reopened June 15, 2022) The Los Angeles Times has this story today, which claims Amex will open a Centurion Lounge at LAX (in the Tom Bradley International Terminal) "next year": American Express to open premium airport lounge at LAX's Tom Bradley International Terminal Reply Jun 12, 18, 9:20 am # 2 Roughly four years ago. Cool. to save on your next trip. According to public records filed with the airports governing body, the Centurion Lounge at LAX needed HVAC repairs to fix a problem that led to jet fumes getting into the lounge. Was definitely a bit of a strange feeling. Very disappointed overall. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Head towards the Great Hall. Cant wait for next year! The only way past the boxed food was to ask and be escorted to the restrooms. I visited the basement CL seven times before it closed. [Updated] Which Amex Centurion Lounges Are Open Or Are Opening Soon? Amex is closing the Centurion Lounge in Los Angeles - The Points Guy That temporary lease is up for approval on Thursday. Totally agree, Liam - just how I felt too. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Lounge operators, such as Amex, will need to rethink their approach to lounge design if they want to stay competitive. is a senior reporter at TPG. After a saga of more than two years, American Express is finally ready to reopen the (blue) doors to its flagship West Coast Centurion Lounge. Thrifty Traveler editor Kyle Potter contributed to this story. I wrote about this Grab&Go service in early March, unfortunately, I wasnt able to check it out yet but might have a chance to do so at the end of this month. Very disappointing. One is a sunrise room, intended to make you feel more awake, given that its pretty bright. AA only flys to PHX (dropped DFW a few months ago), DL to SLC, and UA or AS dont fly there at all. The lounge opened just as the pandemic began, and during the worst of Covid while the other lounges at LAX closed, they closed the seating areas but were providing a take-away snack for customers, also allowing them to use their restrooms too. LGA - Admirals Club, believe it or not, is better This review is so unlike my experience in this lounge around noon. Meanwhile, the issuer continues to build out its network of premium lounges, with new and expanded outposts planned in Seattle-Tacoma International Airport (SEA), San Francisco International Airport (SFO), Newark Liberty International Airport (EWR), Hartsfield-Jackson Atlanta International Airport (ATL) and Ronald Reagan Washington National Airport (DCA). My grab-and-go at 6:30am was a chicken wrap, chips, cookie, and coffee. Amex is known for its network of Centurion Lounges, which tend to be excellent. In my opinion the Centurion Lounge at TBIT doesn't even rise to the level of an average domestic airline lounge. Serious lack of flights to connect at LAX. Is it time for Amex to extend Centurion Lounge opening hours? In a statement to Thrifty Traveler, American Express acknowledged the faulty HVAC system. Check here before booking an award fare. Hawaiian has flights to OGG and HNL. The Los Angeles lounge is located in the Tom Bradley International Terminal (TBIT) at LAX. Gunnar is a reporter and flight deal analyst at Thrifty Traveler who joined the team in July 2021. Very disappointed overall. For food at the Centurion Lounge LAX, Amex has partnered with Chef Nancy Silverton, who is chef and owner of Pizzeria Mozza, Osteria Mozza, and chi SPACCA. He finds flight deals for our Thrifty Traveler Premium and Thrifty Traveler Premium+ members and writes about flight deal trends and the travel industry. From LGB, unless you are flying an LCC/ULCC, your only connection with a Centurion lounge is PHX, which is often over-crowded. Very surprising indeed. Theres no denying that this is all costing Amex quite a bit of money Amex is still making the lease payment, and the company is also paying for all of the repairs. Your email address will not be published. TBIT. Overall, it feels like it has half of the square footage than it actually does. American Express Travel Related Services, Inc. is contractually obligated and continues to The layout is so poor with awkward pinch points every 10-15' and the food was barely edible. You'll have one less airport lounge to enjoy when traveling through the nation's busiest West Coast airport. Review: Amex Centurion Lounge Los Angeles (LAX) Then, they suddenly closed with a vague reference to 'Construction'. 2023 Thrifty Traveler. that was allowing jet fumes into the lounge. Was a bit surprised how positive this review was vs my experience! Knowing that LA County was on the verge of lifting indoor dining Lucky's timeline is off here. . That's both a blessing and a curse, though. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Your feedback is important in helping us keep our community safe. Customers getting increasingly irritated over the new American Express Centurion Lounge at Los Angeles International Airport (Tom Bradley Terminal) as the lounge has been shut down since June of last year and shows no signs of reopening. The entitlement in the comments is enough to make me choke on jet fumes. It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. Problem with your assessment for LAX is that it's not really easy to pick either SkyClub or Centurion as the connector isn't built yet (I think, please correct me if I'm wrong!) WN flies to many destinations from LGB that are hubs with lounges. (Find out more about LAX inter-terminal transfers at our Definitive Guide to the LAX Lounge scene.) Thanks for clarifying, didn't see that! The airside connection is under construction. That's almost never how a commercial lease would work. She even let me use take a peek at the space and use the restroom, and it appeared ready for showtime. In addition, American Express continues to pay the $2 million sponsorship fee. The COVID-19 pandemic struck just as the lounge opened, and due to local health code precautions, the lounge space itself was shuttered and only a to-go meal service was offered to eligible cardmembers. So the statement that they are better than "domestic airline lounges" isn't accurate. Having flown through TBIT numerous times over the past 2+ years, here's the saga of the LAX Centurion Lounge: Referencing my prior comment regarding a new approach to airline lounge design, I think Amex will need to rethink the look and feel of its lounges. Your email address will not be published. This Report contains the recommendation by LAWA management to the Board in allowing AMEX to temporarily have the space at level 6 given the fact that AMEX still timely paid the sponsorship fee. Such a shame because the reception folks were so proactive and welcoming and the food and drink seemed passable (but not great). Yes & I just read over the wknd that unless you spend over $73,000 or $75,000/yr on the Platinum card starting in 2023, the Centurion lounges will no longer admit you, just for Havin a platinum card. The grab and go hours are absurd and Amex has been mute on updates, at least we know whats wrong with the facility. On Monday, June 7, Amex shuttered its flagship Los Angeles Centurion Lounge until later this year. American Express Membership Rewards To Hilton Honors 30% Conversion Bonus Through April 30, 2023, French Air Traffic Controller Strike Expands To May 1 2, 2023, Hilton Go Employee And Friends & Family Rate Plans, Hilton Honors Bonus Points & Rate Promo Update May 2023. If yes, then definitely check out the Flagship dining facility but otherwise, my opinion (contrary to Lee) is this order: Its been much more than 6 months since they closed the lounge. There are also some cool semi-private desks along the hall in this area. I have carried the AMX card for 23 years now and I do not know what is more disappointing. All told, the one-heralded Los Angeles Centurion Lounge has run at full strength for a grand total of 13 days since it opened in early March 2020. According to documents filed with the LAX Airport Authority and the city, the lounge requires a new Heating, ventilation, and air conditioning (HVAC) system as fumes from aircraft engines can get into the lounge. My sense is that you will enjoy the AA Flagship Lounge most. Jet fuel exhaust??? Now Open: Temporary Amex Centurion Lounge LAX, The Centurion Lounge LAXs unusual closure, The Centurion Lounge is closed due to jet fumes, Amex opens temporary Centurion Lounge LAX, The 8 Amex Platinum Card Benefits I Value Most, Marriott Amex Business Card Spending Bonus, Amex Platinum Lufthansa Lounge Access Benefit, Please view our advertising policy page for additional details about our partners. 2nd JayKay. The Centurion Lounge at LAX is located in the Tom Bradley International Terminal, which is accessible by foot or bus from most other terminals if you are flying a non-international airline. We apologize for the inconvenience and look forward to welcoming our premium Card Members back soon. Ouch. Unexpected touches like a locally-inspired menu and soothing spa services meet productive workspaces with high-speed Wi-Fi. Plus, your own feed of TPG content. Terms apply to the offers listed on this page. Amex Offers Grab-and-Go Food at LAX Centurion Lounge Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This was first reported by Thrifty Traveler, access American Express page for the LAX Centurion Lounge here, American Express (U.S.) Membership Rewards Transfers To Flying Blue With 25% Bonus Through May 22, 2023. Opinions expressed here are the author's alone, not those of the bank, credit card issuer, airline, hotel chain, or product manufacturer/service provider, and have not been reviewed, approved or otherwise endorsed by any of these entities. I cant help but think of all the negative and entitled comments from people who, without any facts, accused AMEX of being cheap, complaining obnoxiously, that AMEX was trying to save money and just cheap for not opening the lounge. Reader Question: Hertz Presidents Circle Through The Amex Platinum Card, How To Apply The Benefits? Amex representatives promised that the facility would be reopening in "late 2021" which obviously didn't happen. This is extremely disappointing for those travelers who were looking forward to using the Centurion out of LAX Tom Bradley Terminal for international departures. Another fail for the Amex paperweight in my wallet. The Centurion Lounge at Los Angeles International Airport is still closed due to building repairs related to the HVAC system at the facility which began in June of last year due to jet fumes getting into the lounge. That seemed like it could've been a much better location for this Centurion Lounge. (Though it does have direct flights to both HNL and OGG). Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Further into the lounge is an area with several dining tables, a communal table, and a small bar. By the Delta Sky Club at T3 is pretty good. The Los Angeles Centurion Lounge remains closed as Amex struggles to replace a faulty HVAC that allowed jet fumes into the space. Amex says it hopes to reopen the full lounge in the coming months after the repairs are finished. Do you think the terms of this lease are anything other than triple net? Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. I'm not even sure why they put that in every lounge?! Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. It would be the requirement of the landlord--especially in a case like this which is arguably a life safety issue. The ultimate guide to American Express Centurion Lounges, The Business Platinum Card from American Express, Do Not Sell or Share My Personal Information. Reader Email: What Is Going On With The American Express Centurion Lounge @ LAX? Once youre down on the second floor, youll see the signature Centurion Lounge entrance, including the plant wall. LOL! In some ways I consider Centurion Lounges a victim of their own success. A temporary lounge space with limited seating will be provided for Card Members as well as grab-and-go pre-packaged food and non-alcoholic beverage options to enjoy on the 6th floor from 6 am - 2:30 pm. Centurion Lounge at LAX Review - NerdWallet The American Express Centurion Lounge Service At Los Angeles Is Now Offering Grab & Go Snack Boxes. Lucky, your comment section is basically a Live And Let's Fly-esque dumpster fire, as Eskimo's comment demonstrates. If theyre looking for alternative space, the Etihad lounge is closed and there are several new lounge spaces in the new concourse. See more about our ethics policies here. DL flies 5 flights a day from LGB to SLC. Amex representatives promised that the facility would be reopening in late 2021 which obviously didnt happen. They absolutely have a right to wonder why a benefit that they're paying for is closed with no explanation for nearly a year. Over time weve seen virtually all Centurion Lounges in the United States reopen with the exception of the LAX one. Amex is closing the Centurion Lounge in Los Angeles until later this year, This post contains references to products from one or more of our advertisers. is a senior reporter at TPG. While its hours are limited to start and the lounge's spa remains closed for the time being, it's a long-awaited development for travelers heading in and out of LA. OneWorld Business Lounge This application was noted in the minutes and on respective procurement forms related to a meeting that took place on April 14th and finally some real information is coming forward of whats really going on at LAX. Once inside TBIT, the entrance to the lounge is located on the fourth floor its essentially immediately underneath the Qantas First Lounge. It's possible that they are fronting the cost with their own subs in order to get it done more quickly than LAX would have, but something doesn't exactly make sense in that statement. The Amex lounges are small, that's my foremost complaint, they get crowded quickly and feel cramped. So for all intents and purposes, if you're flying domestic, you'll go to the SkyClub, and if you're flying internationally then it's easier to go to Centurion. Maybe start with a bite to eat with AMEX and then rest in the OneWorld lounge? While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Our free daily newsletter sends you the latest information on hotel and airline programs. Meanwhile, if youre looking for a place to relax when passing through LAX, holders of The Platinum Card from American Express, The Business Platinum Card from American Express or The Centurion Card from American Express can access the Deltas brand-new SkyClub in Terminal 2 (but only when flying with Delta). Agreed. The Centurion Lounge at Los Angeles International Airport is still closed due to building repairs which began in June of last year. The lounge then has a couple of tranquility areas. The Amex Centurion Lounge LAX has a different layout than other lounges belonging to the portfolio. Does anyone know what happened to the lounge above Korean's space? Spend most of your time there. IHG Rewards Premier Business Credit Card Review: Worth Will Americans New York To Doha Route Survive? Membership Rewards (US) to Hilton Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. The lounge is roughly 4,400 square feet, and features a limited selection of grab & go food, pre-packaged food, and non-alcoholic drinks.
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